Shipping Policy
At Eaton Harper, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we ship your orders.
1. GENERAL SHIPPING INFORMATION
We currently ship throughout the United Kingdom.
Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.
2. PROCESSING TIME
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and bank holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.
3. SHIPPING RATES
Free Shipping – We offer free standard shipping on all orders over £100 throughout the UK.
4. ESTIMATED DELIVERY TIMES
Here's what to expect once your order is processed:
- Processing Time: 2–3 business days (Monday to Friday)
- Transit Time: 4–9 business days (Monday to Friday)
- Total Delivery Time: 6–12 business days
- Order Cutoff Time: 18:00 (6:00 PM GMT)
- Time Zone: GMT (Greenwich Mean Time) / BST (British Summer Time)
Please note: Delivery times are estimates and may be affected by carrier delays, extreme weather conditions, or other circumstances beyond our control.
5. TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can monitor your order's progress through the carrier's tracking system.
6. SHIPPING RESTRICTIONS
We do not ship to:
- PO Box addresses
- BFPO (British Forces Post Office) addresses
- Certain remote Scottish islands and offshore locations may incur additional delivery time
Certain items may be subject to shipping restrictions depending on UK-specific regulations or carrier restrictions.
7. FAILED DELIVERY OR RETURNED PACKAGES
In the event of failed delivery attempts, incorrect address information, or undeliverable packages, orders may be returned to our warehouse. We will contact you if this occurs and arrange a reshipment. Please note that additional shipping costs may apply if the failed delivery was due to incorrect address information provided at checkout.
To avoid delivery issues, please ensure your shipping address is complete and accurate before placing your order.
8. LOST OR DAMAGED PACKAGES
If your package is lost or damaged in transit, please contact us immediately at info@eatonharper.com or call +44 1942 720 077. We will work with the carrier to investigate the issue and find a solution as quickly as possible. Please retain all packaging materials if your item arrives damaged, as this may be required for a claim.
9. CUSTOMS AND DUTIES
As we ship within the UK only, there are no customs duties or import taxes to pay on your order.
10. SHIPPING POLICY UPDATES
We may update our shipping policy from time to time to meet regulatory requirements or to improve our service. The latest version will always be available on this page.
Last updated: 02 February 2026
11. CONTACT INFORMATION
Store name: Eaton Harper
Company name: LABARANG VENTURES LLC
Company Address: 160 Brannan St, San Francisco, CA 94107, United States
Warehouse Address: Three Sisters Road, Ashton-In-Makerfield, Wigan, Greater Manchester, WN4 9GD, United Kingdom
Phone: +44 1942 720 077
Email: info@eatonharper.com
Opening Hours:
Monday to Friday | 08:00 – 18:00 (GMT)
We aim to respond to your inquiries within 24 hours.
