Contact

Customer Service

Email: info@eatonharper.com

Phone: + 44 20 80730438

Opening Hours:

(Monday to Friday, 08:00 – 18:00 GMT).

Saturday and Sunday: Closed

Response Time: We aim to respond to your inquiries within 24 hours.

Business Information:

Store Name: EATON HARPER

Company Name: LABARANG VENTURES LLC

Company Address: 160 Brannan St, San Francisco, CA 94107, United States

Frequently asked questions

All sizes follow standard European sizing. Where applicable, we recommend checking the size guide on the product page to find your best fit.

We recommend cleaning your footwear using a damp cloth to gently remove dirt and stains. Allow them to air dry naturally and avoid machine washing.

While our materials are durable, we do not recommend wearing the footwear in heavy rain. Excessive moisture may affect the material and longevity of the product.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect. In such cases, we will cover the return costs.

Once we have received your return, please allow 3-5 business days for the refund to be processed

You can find our full return policy here: Return Policy

You can track your order by clicking on the link provided in your shipping confirmation email. Alternatively, use your tracking number and Click here to track your order directly.

Any questions? Feel free to email us at info@eatonharper.com and we will get back to you in 24 hours!

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times to expect:

Processing Time: 1–3 business days (Monday to Friday)

Transit Time: 3–10 business days (Monday to Friday)

Total Delivery Time: 4–13 business days

Order Cutoff Time: 18:00 (6:00 PM GMT)

Time Zone: GMT (Greenwich Mean Time) / BST (British Summer Time)

To initiate a return, please contact our customer service by email at info@eatonharper.com to obtain a return number and detailed instructions. Return shipping costs are the customer's responsibility unless the item is defective or there was an error on our part.

You can find our full return policy here: Return Policy

Shipping is calculated based on your location and the items in your order.

Standard Shipping – £5 flat rate on all orders under £100

Free Shipping – We offer free standard shipping on all orders over £100 throughout the UK.

If your order arrived damaged, please contact us within 7 days of delivery at info@eatonharper.com with:

– Your order number
– Clear photos of the damage
– A brief description of the problem

We will find a solution as quickly as possible.

Any questions? Feel free to contact us in any of the following ways and we will get back to you in 24 hours!

Contact Information

Shop Name: Eaton Harper

Company Name: Labarang Ventures LLC

Company Address: 160 Brannan St, San Francisco, CA 94107, United States

Phone: + 44 20 80730438

Email:info@eatonharper.com

Contact Page: Contact us here

Opening Hours: Monday to Friday: 08:00 – 18:00 (GMT)