Payment Policy

SECURE PAYMENT PROCESSING

Eaton Harper (www.eatonharper.com) uses Secure Sockets Layer (SSL) technology with 128-bit encryption to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and payment card details, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and protected.

ACCEPTED PAYMENT METHODS

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • Shop Pay

All prices are listed in British Pounds (£ GBP) unless otherwise stated. VAT is included in all UK prices where applicable. Please read our Shipping Policy for more information on delivery costs and timescales.

PCI COMPLIANCE

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organisations that handle payment card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around payment card data to reduce payment card fraud via its exposure. We are fully PCI compliant and follow all required security protocols to protect your payment information.

YOUR PAYMENT INFORMATION IS SECURE

Your complete card number is never accessible to us. When your purchase is completed, we are only able to see your billing information, shipping information, order details and the last 4 digits of your card. All payment processing is handled securely through our payment provider.

This secure mode begins when you initiate your order. You can verify this by looking for a closed padlock icon at the top of your web browser. Additionally, when accessing a secure server, the site address will display "https://" at the beginning of the URL.

YOUR PRIVACY IS PROTECTED

We understand the importance of protecting your personal information. We do not rent, sell, or share your personal information with third parties for marketing purposes.

Our Privacy Policy [LINK] details how your personal information is collected and how it may be used. For any questions regarding payment security or privacy, please contact us at info@eatonharper.com.

PAYMENT PROCESSING TIME

Payment authorisation occurs immediately upon order placement. Your payment will be processed and debited from your account once your order is confirmed and prepared for dispatch.

DECLINED PAYMENTS

If your payment is declined, please check the following:

  • Ensure all card details are entered correctly
  • Verify that your billing address matches the address registered with your card provider
  • Confirm that you have sufficient funds available
  • Contact your card provider if the issue persists

For assistance with payment issues, please contact us at info@eatonharper.com or call +44 1942 720 077 during our opening hours (Monday to Friday, 08:00 – 18:00 GMT).